New BT Regulations Cause Unrest among Customers
An Edinburgh based PC Pro reader recently got in touch with the magazine after finding out that BT had increased its cease fee to £25 from the earlier £18.11. According to the reader, BT had not promoted this fact actively to its users who were mostly still unaware of the charge hike.
As per BT’s new rules and regulations, even if the customers have seen through their minimum contract period, they will have to adhere to the new procedure. The new procedure states that whenever existing users plan to end their broadband services, they must request a migration authorisation code (MAC) to change their service provider. If they fail to do so, a fee of £25.00 will be charged. BT put this to effect from 12 June 2009 and the only escape from this charge is if the user moves to an address where the services of BT are not available. Click on broadband deals for reviews and price data for all the leading broadband service providers.
A BT spokesperson clarified that this charge was to act as a reminder for customers to persuade them to follow the right migration procedures and cover the expenditure that the company incurred due to technical aspects.
BT also said that the charge that they were levying on their customers was the actual cost that it incurred in case of termination of services, in terms of retrieving equipment or altering their records.
